Privacy Policy

Last updated: 20/06/26

This Privacy Policy explains how "DJ Murray", "we", "us" or "our" collects, uses and protects your personal information when you visit www.djmurraygolf.com, buy from us, or otherwise interact with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Note for review: the bracketed fields below must be completed, and the lists of third-party providers confirmed against the services you actually use, before this policy is published. This template should be checked by a qualified legal adviser.

1. Who we are

D&J Murray Leisure LTD is the data controller responsible for your personal information.

Registered address: 10 Clydesdale Street, Hamilton, South Lanarkshire, ML3 0DP
Company number: SC376745
Contact for data protection queries: info@djmurraygolf.com

2. The information we collect

We may collect and process the following types of personal information:

Identity and contact details: your name, email address, postal address, billing and delivery addresses, and telephone number.
Order and transaction information: details of products you have purchased, order history, and the date and value of transactions. Card payments are processed by our payment providers, and we do not store full card details ourselves.
Account information: if you create an account, your login details and saved preferences.
Communications: the content of messages you send us, including by email, contact form or social media.
Marketing preferences: your choices about receiving marketing from us.
Technical and usage data: your IP address, browser type and version, device information, and how you use our website, collected through cookies and similar technologies.

3. How we collect your information

Directly from you, when you place an order, create an account, sign up to our mailing list, or contact us.
Automatically, through cookies and similar technologies when you use our website. See our Cookie Policy [INSERT LINK] for more detail.
From third parties, such as our e-commerce platform, payment providers and analytics services.

4. How we use your information and our lawful bases

We use your personal information only where the law allows. The lawful bases we rely on are:

To fulfil your order (process payment, arrange delivery, provide order updates and handle returns). Lawful basis: performance of a contract.
To manage your account and provide customer support. Lawful basis: performance of a contract and our legitimate interests.
To send marketing communications about our products, where you have asked to receive them. Lawful basis: consent, which you can withdraw at any time.
To improve our website, products and service, including analytics and understanding how customers use the site. Lawful basis: our legitimate interests, balanced against your rights.
To meet our legal and regulatory obligations, such as keeping financial records and responding to lawful requests. Lawful basis: legal obligation.

5. Marketing

If you have consented, we may send you information about our collections, new arrivals and offers. You can opt out at any time by clicking "unsubscribe" in any marketing email, or by contacting us at info@djmurray.com. Opting out of marketing will not affect messages we need to send you about your orders.

6. Cookies

Our website uses cookies and similar technologies to make the site work, to remember your preferences, and to help us understand how the site is used. You can control non-essential cookies through the cookie banner and your browser settings. Full details are set out in our Cookie Policy.

7. Who we share your information with

We do not sell your personal information. We share it only with trusted parties who help us run our business, and only as needed. These may include:

Our e-commerce platform [e.g. Shopify], which hosts our online store.
Payment providers [e.g. Shopify Payments, Stripe, PayPal], which process your payment securely.
Delivery partners [e.g. Royal Mail, DPD or other couriers], to deliver your order.
Email and marketing platforms [e.g. Klaviyo, Mailchimp], where you have opted in.
Analytics providers [e.g. Google Analytics, Meta], to help us understand and improve the site.
Professional advisers and authorities, where required by law or to protect our legal rights.

Confirm and edit the providers above so the list reflects the services you actually use.

8. International transfers

Some of our service providers are based outside the UK. Where your personal information is transferred outside the UK, we take steps to ensure it is protected to the same standard, for example through adequacy regulations or the International Data Transfer Agreement and appropriate safeguards.

9. How long we keep your information

We keep your personal information only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting or reporting requirements. Order and transaction records are typically retained for six years to meet tax and legal obligations. Marketing data is kept until you withdraw consent or ask us to remove it.

10. Your rights

Under data protection law, you have the right to:

request access to the personal information we hold about you;
ask us to correct information that is inaccurate or incomplete;
ask us to erase your personal information in certain circumstances;
ask us to restrict or object to our processing of your information;
request the transfer of your information to you or another provider (data portability);
withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us at info@djmurraygolf.com. We will respond within the timeframe required by law. There is normally no charge.

11. Keeping your information secure

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Children's privacy

Our website and online store are intended for use by adults. While we sell junior apparel, these purchases are made by adults, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review it periodically.

14. How to contact us and how to complain

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@djmurraygolf.com.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Website: ico.org.uk
Helpline: 0303 123 1113